Tracesmart web services – privacy policy

In this privacy policy references to “we”, “us” and “our” are to Tracesmart Ltd. References to “our Website” or “the Website” are to developer.tracesmart.co.uk. The following details what information we collect and how.

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

    Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

    • To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
    • In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

    We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Subject Access Request

If you wish to establish whether your personal details are contained within our database, you may process a subject access request under the Data Protection Act 1998 by writing to the following address:

Data Protection Compliance Officer
Tracesmart Ltd
Global Reach
Dunleavy Drive
Cardiff
CF11 0SN

An administration fee of £10.00 per person is required to process a request. Please enclose payment with your request, cheques to be made payable to Tracesmart Ltd.

Tracesmart Ltd is now a LexisNexis company and operates under the trading name of LexisNexis. Tracesmart Ltd is incorporated and registered in England and Wales with company number 3827062 and whose registered office is at Global Reach, Dunleavy Drive, Cardiff CF11 0SN. Tracesmart Ltd is authorised and regulated by the Financial Conduct Authority with firm reference number 565961.